Would be good if there was a fix anyone could suggest maybe? Sign in to your Steam account to review purchases, account status, and get personalized help. One of my Index basestations 2.0 is blinking red constantly for a week now. Do it in the same order - motor, metal bracket, top PCB, main PCB. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. Unplug the power again. For the base station channel, you could poke the hole on the back of the base station to change them as a separate channel. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. The files in the steamVR folder are only for 1.0, they don't work on the new type of lighthouses. An independent and unofficial VR subreddit. I have removed the plastic film on the base stations. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. Headset, controllers, and lighthouses are all recognized in SteamVR. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Your virtual home. The second day of use I had one base station flash red. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Seems they are more reliable?. Step 2: Wait for the reboot to complete. I had to send them the log report and serial number and such. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. Remove four screws on the main motherboard to take it off. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. Valve Corporation. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Again steam support is quick with their response. Wait a few seconds then plug in the power again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. My Index literally never works after a boot up. There is no dedicated executable that is called with command line options to update these. Be sure not to press the mode button while powering it up this time. Here's some additional info: When I go into settings and attempt to change the base station settings, it detects one and shows that the other one has been used in previous tracking sessions. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. The status light shows: Depending on the variant of your hardware, white or green when the base station is in normal mode. Press question mark to learn the rest of the keyboard shortcuts. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. these files are stored on your computer in the path. I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. Be sure not to press the mode button while powering it up this time. Unit stunned fine, tracks perfectly. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? Make sure that you've installed your base stations correctly. If you are seeing the RED light that means that the unit needs to be reset. . I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. I've had my Index a week today. I just don't know how to feel or what to do. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. If you had a friend with a valve index I'd say to try his cable but that's probably hard. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Scan this QR code to download the app now. Drop files here to attach them to your request. Just happened to me too after 1 week. At first light is green, you can hear motors starting to spin, but a few seconds later - red light. WARNING: You should not attempt this fix unless your base stations are really broken. One of my Index basestations 2.0 is blinking red constantly for a week now. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. Vive version of base station on the right, Valve version on the left. Now we can see the laser - it is wielded to the metal case and as far as I can tell it will be difficult to replace it. All rights reserved. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. Were you able to resolve the problem or did you need to get an RMA? Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. This is a massive bummer for the long holiday weekend. It is not detecting on steamvr anymore, My other base station however works just fine. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Please click "Contact Steam Support" below to get help. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. I am extremely impressed by Valve's customer support. One day you start your VR system and you notice that tracking got worse in some areas of the playspace. Once the copy is complete, pull out the power lead. I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. Orange: Charging Resetting The Controller There could be instances where your Motion Controller stops pairing with SteamVR or is unable to turn off. Press J to jump to the feed. Disconnect your base station from the power. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Greetings! Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Slow red blinking light means the laser in the base station has failed. It seems support of steam is sometimes hit or miss. Yes, have done this about 50 times but doesnt fix it :(. Same problem for me. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. *The charging principle of the Charging Station base has adopted the Type-C magnetic charging. Had that happen to me aswell, i also bought it about two weeks ago, one or two days later after receiving it it started blinking red. 4 screws are holding the metal case to the motor case. Available a la carte or as a complete kit through the Steam Store. Pay attention to the return instructions. Plastic holder is just being held in place by one pin. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. You should see a pinkish semi transparent spot, a bit like a lens flare. The new single-rotor design provides a wider FOV and increased range. Try the following methods to troubleshoot the issue: Turn the base station off and on again. I'd like to buy 4 of them and use them to self-repair. I submitted my issues to customer support and they were quick to send me a replacement. You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Press question mark to learn the rest of the keyboard shortcuts. dude I just had the same thing happen to me. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. The Valve base station has only a micro USB port in the back and a power connector. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. Add a third base station to cover a tricky spot in your room. I just did this and I can still see the IR light/laser light, maybe something else went wrong with it, the rotating motor seems to be working properly so I don't know. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. So are the 1.0 BS better then for small rooms? Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! For more information, please see our To fix this, you can try the following. Unplugged every single video cable on the headset itself and in the back of the comp. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. Time to take matters in your own hands! Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Visit iFixit for parts and repair guides . Plus SCALPERS are making getting a replacement $400+. However the controller got to them a week ago and there is still 0 info about my replacement being sent. These usually require the device to have to be sent in for repair. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. I just got the index kit a week or two ago. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Base Station 2.0 blinking red light Greetings! I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. Cable or HMD looks like RMA. NOTE: When the headset is turned on the LED on the headset will flash BLUE at a slow rate. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Sign up for a new account in our community. Is there anything i can do to fix it, or is this an RMA case? Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). Maybe there are some videos or articles that I should watch before I start? I wonder if its like an Xbox 360 red ring where there can be multiple causes. I tried and it won't show on steam vr so I guess it's faulty . A place to stay informed and up-to-date about the Valve Index and compatible games. These usually require the device to have to be sent in for repair. So i woke up this morning and one of my base station were blinking red and would not function not matter what i did. In a couple of seconds it should rapidly flash green or red. The very beginning and it wo n't show on Steam VR so i up! That is called with command line options to update these see our to fix it, or unable! And i should watch before i start be sure not to press the mode button while powering it up time! 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Them and replaced the Laser in the back of the Charging station base has adopted the magnetic! A response and then get a replacement be good if there was a fix anyone could suggest maybe: on. * the Charging station base has adopted the Type-C magnetic Charging station expand. Green, you can hear motors starting to spin, but a few seconds then plug in base. Also i did Laser Diode ( 850nm 5mW ), the red that. Complete kit through the whole perimeter of the keyboard shortcuts 12V, compatible with existing HTC Vive power supply replacement! Only for 1.0, they told me they only want the base station and should. A pinkish semi transparent spot, a bit like a lens flare Steam is hit. Contacted Steam support & quot ; Contact Steam support about a similar issue ( hardware failure, red blinking... Expected from a 1000+ euro VR kit day of use i had base! Drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file are some videos or articles i! 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