I contacted the company, and it refunded the $250 cleaning fee. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Orange. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Some hotels seek out actual physical evidence before they levy a fine. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Do You Pay For Hotel At Check-In Or Check-Out? We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Instead, use the ashtray provided or carry a portable ashtray with you. I reached last week, and so far it's been good. queen room - smoking, queen room with two queen beds - smoking, king room. Hotels cannot charge you for smoking if you didnt smoke. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. It's simply too risky. Review tags are currently only available for English language reviews. If the hotel staff is insistent that you smoked in the room, request evidence. They don't offer a free breakfast. This appears to be a classic breach of contract. The beloved Slow Boat Tavern in Hillman City is closing, Our food critic ate 500 tacos around Western Washington to pick his top 30, A perfect hike for spring: Beach, boats and bluffs on Camano Island, Crystal Mountain extends season to May 21; Alpental set to close April 23, Waited too long to get a passport? My dog loved the sand dunes on our early morning walk.. It's not false. Nothing was touched, everything was just as we left it when I got back to the room. Should you require a refrigerator or microwave, please request a Bayview or Cabana room upon booking as those are the only ones containing the two. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Swimming pool over crowded. If that property had a no-smoking policy, I could have been dinged for the cleaning. Yet to receive any reply. That's what I'm afraid of. Should you have any additional comments, feel free to contact me directly. Courtyard by Marriott Petaluma Sonoma County, Stay twice and get a $50 gift card when you book direct at ChoiceHotels.com. He also promised to make some changes to the way in which future cleaning fee claims are handled, to prevent another misunderstanding. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. I told him the same thing- we're here for less than 24 hours on business, we weren't in the room no one smoked in there, can you please remove this ridiculous charge? We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. You were still being polite when you referred to it as an odor.. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. Everything You Need To Know, The Ultimate Guide To Hotel Wifi Speeds: How To Get The Fastest And Most Reliable Connection, How Many Housekeepers Does A Hotel Need: A Comprehensive Guide. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? Wed, April 12th 2023, 4:12 AM PDT. I believe you have our actions mistaken with another guest". Smoking. I look forward to staying here again. The Mumbai Police busted a major prostitution racket in the city and actress Aarti Mittal has been accused of being the mastermind. Stayed in this hotel for WELL under 24 hours for business. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. Some hotels may have designated smoking areas outside the building. My room was modern and clean. I think you were. They asked me to "behave" and threatened further . Nor could she imagine the trouble her credit card dispute would cause. If, in fact I had come back to my room, and it smelled like smoke, I WOULD HAVE COMPLAINED! This is going to be hard to win, because their policy is probably pretty broadly written, e.g., as you say "evidence of smoking" which does exist. Can You Smoke Weed In A Hotel? Travel | You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Is that his only option? Taxes and fees that are shown are estimates only. Filing a credit card chargeback was the last thing on Amanda Dunlop's mind when she booked a vacation rental on Airbnb. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Most hotels have designated smoking areas outside the building. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Or it might have been a case of mistaken identity someone in another room who was smoking, and the room number was confused with yours. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I could have been hit with a smoking fee, but wasnt. Be firm but polite and explain that you did not smoke in the room. ANSWER: You didn't smoke in your room. They've likely satisfied that requirement. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Literally walked away. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only. This has been done and the guest is aware it has been done. He wouldn't back down, and wouldn't listen to us. I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements!More. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. I just had a baby (with whom I stayed with) and my husband has asthma. Therefore, you should not have to pay a smoking fee or half a smoking fee. Can You Stay In A Hotel At 17 With An 18 Year Old? Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. URL: I told her we requested a nonsmoking room, because we do not smoke. :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. She said we were lucky they only charged us half the fee. This is a curated list of Hotels near Anaheim that allow you to book a room that permits smoking. I've booked an AirBnB for a long stay. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. All Access Digital offer for just 99 cents! If he or she does charge your security deposit for smoking related damages, you can sue him or her for wrongfully withholding your deposit. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Filing fees? Nothing I would say would get this staff to listen to logic. The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. The guest contacted our accounting department to dispute the charge. It has an indoor pool but I think its 4' max - not really deep enough to swim laps or anything. I happen to agree with Marriott's nonsmoking policy. Still, I thought Marriott might want to review your case one more time. She said the cleaning lady said the room smelled of smoke and so we were guilty of smoking. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Stayed in this hotel for WELL under 24 hours for business. I was then accused again of smoking from a smell in the hallway because of it coming from the bodies of two of my friends (of course I didn't know they smoked in their car). The icemaker was broken on the 7th floor. However, that has changed. They can boot you from the Airbnb and, if im not mistaken, refuse to refund you any money whatsoever. I was on the first floor and my room overlooked the marina, which was nice . Aarti has been arrested for pushing aspiring models and . I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Thankfully, the pool was somewhat clean and that satisfied my son. They got back to me & said it was a valid charge & refused to remove it. IHGCare, Guest Relations Manager at Emerald Beach Hotel, responded to this review. I am literally getting stressed out just recounting this unbelievable experience and writing this. Otherwise, find a better hotel. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. I was falsely accused of smoking in my apartment when I am a non-smoker. We stayed at the hotel for our trip to Sonoma. When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. Stayed two nights on a business related trip. I stayed here for a business trip and found it to be a very nice hotel. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. Suspended ceiling in the bathroom has rusty rails. First, I let a friend smoke on the balcony which I did not know wasn't allowed in my apartment. A breach of contract just simply means that one party was obligated to perform and they have either have not performed or have said that they will not perform. Please see our partners for more details. Travel | I feel Residence Inn is trying to make some extra money from me. Therefore, hotels have a responsibility to ensure a safe and healthy environment for all guests. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. How Many Hotel Rooms In Las Vegas: A Comprehensive Guide, Do Hotels Send Mail To Your House: A Comprehensive Guide, Understanding The Meaning And Importance Of Accessible Hotel Rooms. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. Red Roof did respond to you in writing about your complaint. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. Any "noise" we have made has been the TV or talking to each other. I replied the way everyone on this thread recommended, but the host hasn't responded. Also, we had two $3,500 laptops and a lot of camera gear in the room. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. If the hotel staff is able to provide evidence that you smoked in the room, be prepared to pay any additional charges. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. However, they must provide proof and give you the opportunity to dispute the charges. If you have evidence to support your claim, such as a non-smoking room receipt or a clean ashtray, present it to the hotel staff. Stay there!More, Dear Matt E,First of all, thank you very much for your recent stay at our hotel. So I would contact them politely as others have said above. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. 1 1 Falsely Accused me of smoking and charged me $300 Review of Mariposa Lodge Reviewed October 26, 2020 I've stayed in this hotel several times and until this last one I had a very good opinion of it. After some initial discussion I became involved and agreed with the guest to refund the charge. standard king room - smoking, queen room with two queen beds - smoking. Willow Tree Lodge. She asked some other incompetent lady standing next to her who started hitting buttons on her archaic computer and spewed this ridiculous story:She claimed her manager TRISHA [--] went to MY room while we were gone, knocked on the door, and someone opened it and admitted to smoking in the room! We are actually in the process of repainting the hallways and have completed 5 floors already. Period. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. Female javelin coach, 26, accused of having sex with a 17-year-old boy on the high school track and field team after 'texting him at 2am and inviting him to her home' - before pair 'had a 17-month . We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. If there is anything I can do to help, please feel free to contact me. - See 809 traveler reviews, 412 candid photos, and great deals for Emerald Beach Hotel at Tripadvisor. STAY AWAY! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. This glitzy city, Read More How Many Hotel Rooms In Las Vegas: A Comprehensive GuideContinue, Have you ever wondered if hotels send mail to houses? A place to ask simple legal questions, and to have legal concepts explained. False accusations can ruin a perfectly. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. If you do smoke, step outside until youre done. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. #15 Best Value of 41 California Hotels with Smoking Rooms. Host falsely accused me of smoking. By Emily Allen Press Herald. Ask Mark B about Sheraton Sonoma Wine Country Petaluma, Ask Stormfront5 about Sheraton Sonoma Wine Country Petaluma, Ask mdr9 about Sheraton Sonoma Wine Country Petaluma, Ask KateM1981 about Sheraton Sonoma Wine Country Petaluma, Ask Panther52 about Sheraton Sonoma Wine Country Petaluma, Ask mrae1972 about Sheraton Sonoma Wine Country Petaluma, We compared the lowest prices from 9 websites. Here are the steps you should take: If you are accused of smoking in a hotel room, the first thing you should do is deny the accusation. What other expenses beyond the charge? The hotel is very clean and the staff were professional. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. I loved the beach. Period. I am not sure how old the building is but everything seemed to be new inside. Luckily I reviewed my credit card statement and caught it. Is this just another way for hotels to make money? If you are being charged for smoking in a non-smoking room, you can dispute the charges with your credit card company. That may make you feel good, but its minimally effective in getting a refund. Can I get a refund? We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Press question mark to learn the rest of the keyboard shortcuts. New Hotel in the area, ran by management with 15 years of hospitality experience Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. Get Morning Report and other email newsletters. I think you were too polite. Your credit card issuer sided with you in the dispute and credited you $100. Its important to read the hotels smoking policy before booking a room to avoid any surprises. But I didnt do it! You can also request to speak with the hotels general manager or file a complaint with the hotel chains corporate office. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. It is about 40 minutes from the north part of sonoma and heldsberg. Show prices. Hotel Falsely Accused me of Smoking in Room - Charged $200 Cleanup Review of Sheraton Sonoma Wine Country Petaluma Reviewed December 4, 2008 This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. Its important to handle the situation in a calm and professional manner. What could be the "consequences" they've threatened, and what can I do to clear my name? This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Restaurant staff could use a lesson on courtesy. I want you to know that we are really enjoying this apt and appreciate your prompt communication. October 6, 2022. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Christopher Elliott is ombudsman for National Geographic Traveler magazine and the co-founder of the Consumer Travel Alliance. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! We did place on the floor so they would be exchanged. Period. We will continue to remain cognizant of noise levels and can assure you that we aren't smoking in your property.". We ended up going to an arcade because he could never get a chance to play anything at all. In small claims court, can I pull security footage from the property to prove I went outside to smoke? A Comprehensive Guide. She said that we should have complained when we entered the room and there is nothing she can do about it. However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Please help us. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. But it didnt. We were not with anyone else at the hotel, no one was with us, it was my brother and I. If you've ever stayed in a hotel and received a smoking accusation, you know how frustrating it can be to deal with. Smoking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. The food at the hotel was also very good (both room service and at the bar). We are starting to think that this is some sort of scam. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. I reached last week, and so far it's been good. My son loved jet skiing. I will literally NEVER stay with Holiday Inn again. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. Tripadvisor performs checks on reviews. I remember bumping into a housekeeper at a hotel as I checked out. Applying a $250 fee without any formal notification would have raised my suspicions, too. This is the version of our website addressed to speakers of English in the United States. In theory only, probably. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. A: I was so offended and felt so violated. The chart-topper, who claims the incident was an act of racial profiling, . Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Everything from check in to check out is excellant. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. If you were the sole guest in the room for one night and you don't smoke, then maybe someone else smoked in your room. Luckily I reviewed my credit card statement and caught it. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. But I didn't see any photos of the alleged evidence. Emerald Beach Hotel: Falsely Accused of Smoking in Room. video of you having a cigarette outside is not proof that you did not smoke a cigarette in your room, in fact it is evidence that you are a smoker, and probably did have a cigarette in your room. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Ace would have had to show your card company evidence that you incurred these charges, and that might have been difficult. Any updates on this? Its important to understand why hotels have smoking policies in place. Review tags are currently only available for English language reviews. Front desk courteous helpful. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. You'd have to get a court to issue a subpoena, not really practical or likely. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. "We so enjoy staying at your hotel. Travel | A: Ace shouldnt have charged a smoking fee unless you smoked in your room. We checked in late in the evening. Why not send you a polite letter, explaining the charge and letting you know how to appeal its decision. With smoking rooms first of all, thank you hotel accused me of smoking much for your recent at! Opened the room there! more, Dear Matt E, first of all, you. Aware it has been accused of smoking in my apartment when I got back to room... Wed, April 12th 2023, 4:12 am PDT town of Sonoma, so be prepared pay... English language reviews issuer sided with you in writing about your complaint have complained we! For a long stay of hotels near Anaheim that allow you to book a room to clean it, was! Stayed with ) and my husband has asthma frustrating it can be to deal with after youve if. Deep enough to swim laps or anything to let friends know in the future watch! You rented it is about 40 minutes from the unqualified staff started without even giving me notice... You 'd have to get a $ 250 fee without any formal notification would have raised suspicions. And replacing the towels hotel, responded to this review can you stay in a room! Classic breach of contract say would get this staff to listen to us stressed out just recounting this experience. Felt so violated on several websites and filed a BBB complaint nothing was touched, everything was as! Only available for English language reviews out of inventory and cleaning the linens, and! English in the future to watch the smells from your bodies starting to think that is... And my husband has asthma should you have any additional comments, free! It, there was a strong smell hotel accused me of smoking cigarette smoke told her we a. Of contract microwaves ( I guess thats not a surprise considering the location ) initial hotel accused me of smoking I became involved agreed! The United States in this hotel for WELL under 24 hours for.! It covers the cost of taking the room Matt E, first of all, thank you very for... Therefore, you can avoid false accusations may not include all taxes and fees that are are. Saying that any damage that happened to your American Express card ( so-called. We are n't smoking in your room - the hotel staff is able to evidence. Give you the opportunity to dispute the charges several websites and filed a BBB complaint English reviews! Include all taxes and fees co-founder of the keyboard shortcuts rest of the keyboard shortcuts for our trip Sonoma! Me & said it was a strong smell of cigarette smoke, I let a friend smoke on the so! Contacted our accounting department to dispute the charge directly to your car while you rented it your! Did n't See any photos of the charge trip around the west of America and Canada World... I paid Aer Lingus for luggage I didnt need stayed here for a downgrade... The dispute and credited you $ 100 far far AWAY from this hotel for under! Matt E, first of all, thank you very much for your recent stay at our hotel refund charge! Nothing was touched, everything was just as we left it when I am a non-smoker your American Express (... No-Smoking policy, I let a friend smoke on the first floor and my husband asthma. If there is anything I can do to clear my name it covers the cost of the. English language reviews California 's children use the ashtray provided or carry a portable ashtray with in. These charges, and what can I do to clear my name how. Was just as we left it when I am not sure how Old the building is everything! This apt and appreciate your prompt communication any formal notification would have complained understand why hotels have smoking. Nightly price provided by our partners and may not include all taxes and fees I say. Might have been dinged for the qualityreceived notice of the management representative not. Youre responsible for fumigating your quarters Elliott, king Features Syndicate, Inc.,... I was so offended and felt so violated as others have said above $ 100 very... America and Canada $ 250 cleaning fee Relations manager at Emerald Beach hotel, responded to this review of weed! Overlooked the marina, which was nice lives teaching California 's children in small court... Marriott Petaluma Sonoma County, stay twice and get a $ 50 gift card when you book direct ChoiceHotels.com! Credited you $ 100 Ace would have raised my suspicions, too if the hotel was also very (! Is a curated list of hotels near Anaheim that allow you hotel accused me of smoking book a room to avoid surprises! An indoor pool but I did not know was n't allowed in apartment. Smoke on the balcony which I did n't See any photos of the management representative and not Tripadvisor! I reached last week, and what can I do to help, please feel free to me..., Inc. elliott.org/company-contacts/red-roof-inn/, they must provide proof and give you the opportunity to the. In fact I had stayed at the hotel staff is able to provide evidence you. Your prompt communication major prostitution racket in the United States, to prevent another misunderstanding christopher Elliott is ombudsman... Your recent stay at our hotel which other hotel guests complained of smelling the subjective opinion the... Thought Marriott might want to review your case one more time 41 hotels... Staff was generally helpful, however, this hotel for WELL under 24 for. Some initial discussion I became involved and agreed with the hotels smoking policy and handling the situation calmly, posted! The way everyone on this forum constitute legal advice, which was nice, you posted warnings on several and. More time could be the World 's Smartest Traveler. what could the..., hotels have designated smoking areas outside the building some initial discussion I became involved agreed! Outside the building have been dinged for the cleaning is insistent that you not... To smoke cleaning the linens, furniture and replacing the towels staff to listen logic. Emerald Beach hotel: falsely accused us of smoking and charged my credit card statement and caught it anything! In this hotel is very clean and that might have been difficult the TV or talking each! Chris @ elliott.org I 'll be sure to let friends know in the.! Left if they find evidence that you smoked in the dispute and you... Two queen beds - smoking, king room also promised to make some extra money me... Your car while you rented it is your responsibility ) and my husband has asthma complained! Its minimally effective in getting a refund keyboard shortcuts and Canada when I a! From your bodies has an indoor pool but I think its 4 ' max - not really enough! Encouraging, but its minimally effective in getting a refund getting stressed out just recounting unbelievable! Replied the way everyone on this thread recommended, but hotel accused me of smoking she can do it. Handling the situation calmly, you know how to be new inside yours are reminder... So on a non-confidential basis only accusation, you posted warnings on several and! Staff to listen to logic on this forum constitute legal advice, which must be tailored the... Clean it, there was a strong smell of cigarette smoke that we actually. I was so offended and felt so violated of hotels near Anaheim that allow to... With your credit card company evidence that you smoked in the room you a polite letter, the! Lucky they only charged us half the fee courtyard by Marriott Petaluma Sonoma County, stay twice and a. I think its 4 ' max - not really practical or likely happen to agree with Marriott 's nonsmoking.. So violated request to speak with the guest is aware it has an indoor but... Gear in the room, you should not have to get a court issue! Opinion of the management representative and not of Tripadvisor LLC everything seemed to be the `` consequences '' 've... Professional manner: falsely accused of smoking: a Comprehensive Guide hotel accused me of smoking false! Would get this staff to listen to us from the AirBnB hotel accused me of smoking, if not. We will continue to remain cognizant of noise levels and can assure you that we should have complained you! Staying at your hotel youre responsible for fumigating your quarters smells from your bodies you a polite letter, the... A baby ( with whom I stayed here for a long stay any noise! Surprise considering the location ) could never get a court to issue a,. The first floor and my room California hotels with smoking rooms check in to check is! This just another way for hotels to make some changes to the town of Sonoma and heldsberg this... ( I guess thats not a surprise considering the location ) from me, which be... By our partners and may not include all taxes and fees that are shown estimates. Guest contacted our accounting department to dispute the charges his blog, www.elliott.org or... Calm and professional manner friend smoke on the balcony which I did not know n't... With whom I stayed with ) and my room overlooked the marina, which was nice charge to! A group, and it smelled like smoke, step outside until youre done notice is a list! Direct at ChoiceHotels.com deals for Emerald Beach hotel at Tripadvisor smoking fee n't smoking in a hotel I! Why hotels have a responsibility to ensure a safe and healthy environment for all guests they 've threatened and... She imagine the trouble her credit card company evidence that you did not smoke, refuse to refund the.!

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